Returns & Exchanges
At Protech Projection Systems, we stand behind our premium audio-visual equipment and offer a 30-day return window for most electronics to ensure your complete satisfaction. All returned merchandise must be in original condition with all factory packaging, accessories, and documentation included.
Request Authorization
Contact our support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.
Secure Packaging
Place the item in its original manufacturer's box and then inside a protective outer shipping carton to prevent damage during transit.
Label and Ship
Clearly mark the RMA number on the outer shipping label and send the package via a traceable carrier like FedEx or UPS with appropriate insurance.
Inspection and Refund
Once our technicians verify the unit's condition and serial number, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing